Unit was opened and pictures taken to show proof of contents. All items only come with what is pictured nothing more nothing less. If it isn’t pictured it doesn’t come with it. Battery operated items not pictured with batteries do not come with batteries. Games: If it’s a game and it requires codes the codes are NOT included unless otherwise stated. New-Meaning with tags, out of box or no box (but still new) etc. Used-Having normal wear, scuffs, scrapes, soiling, dust etc. Vacuum parts possibly contain dirt, dust etc. (See pictures for condition as well). (Pictures are part of description). All our items are 100% authentic unless otherwise noted. We have no control over these charges and can not predict what they might be. In the event of a return all items must be the original item/serial numbers etc and if it is new/factory sealed/seals unbroken/tags still attached. In the unlikely event there is an issue with our inventory you will be provided the option of return/replacement or possible substitution if feasible/available. Thanks for stopping by.